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Nikon Instruments Europe B.V. | Europe & Africa

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Repairs

Repairs

Should your microscope become faulty and require a repair, please contact Nikon B.V.’s head office on the contact details below to arrange your repair.

Tel: 0031-(0)-20-7099-282
Email: microscoop@nikonbv.nl

When you report your repair you will be asked for the microscope model, nature of the repair and if feasible a photograph or movie of the damaged part. Depending on the nature of the repair you will either be quoted for an on-site visit or for an assessment at the Nikon workshop, should it be suitable to send in. If your microscope is within its warranty we will repair your microscope completely free of charge. If your microscope is outside of warranty you will be provided with an estimation for the repair. Any assessment fee will be deducted from the final price should you wish to arrange your repair. If the item is to be sent to the Nikon workshop you will require an RMA and complete a decontamination form which will be provided by our Nikon office team. Once your repair has been assessed, we will provide you with a full quotation, after which we will require a new or amended purchase order. Upon receipt of the purchase order you will be issued with a notification that a work order has been raised. Our standard repair times are estimated at 3-10 weeks depending on spare part availability and complexity of testing.

Installations are carried out by factory trained service engineers to the highest standard. Nikon service engineers follow the protocols outlined in our method statement, which can be downloaded here:


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