Support

To customers using Nikon biological, stereo, measuring and industrial microscopes

December 27, 2017

For details, please click here.

C-HC1 Specimen Holder

May 8, 2008

Important Service Advisory on C-HC1 Specimen Holder for Nikon Biological Microscopes

Nikon recently discovered a defect on the wire of the C-HC1 Specimen Holder that may, in rare occurrences, expose the operator to minor injury. In the interest of safety, Nikon will replace the defective part, free of charge, with an improved design.

Repeated mounting and dismounting of specimen samples may wear or even break the wire on the specimen holder. This broken wire has the potential to cause injury to the hand or finger of the operator. The improved part is available immediately. Nikon is committed to safety and will replace the defective part, free of charge, with one of an improved design.

The product that is involved and needs replacement is:
• Specimen Holder C-HC1 Product # MBC75040

Microscopes that could use this product are:
• Research microscopes ECLIPSE 90i and 80i
• Clinical / Laboratory microscope ECLIPSE 50i and 55i

The C-HC1 short finger specimen holder fits on the following stages:
• Product #; MBC71500; MBC71501; MBC75510; MBC71511; MBC71600; MBC71610; MBC71650

For full details or any assistance please contact your nearest official Nikon dealer.

Please accept our sincere apologies for any inconvenience caused by this matter.

Coolscope, DS-5M & DS-5Mc

November 6, 2007

Important Service Advisory on Coolscope, DS-5M & DS-5Mc

We would like to thank all Nikon customers for their continued support and custom and trust that you gain a truly excellent experience in product performance and customer care.

In order to maintain our commitment to ensure maximum satisfaction we would like to announce that during rigorous testing we have discovered an intermittent fault with the CCD which may affect a minority of Coolscope, DS-5M and DS-5M's.

May we take this moment to reassure customers who have purchased these products that the issue is related only to the quality of the image and that there is no danger to the user. We would also like to state that the problem has been rectified for products purchased after 1st April 2006.

We have instigated this announcement because we realize that the listed equipment is used for applications which require immediate sample analysis and understand the importance of obtaining the very best quality images. For customers using the listed equipment in applications which require critical decisions we would advise that they arrange for a replacement, regardless of the problem being present or not.

A faulty CCD may show the following issues:
• Images show an extraordinary strong color tint
• Images demonstrate distorted lines
• No image is displayed, presenting a black screen

Should your system exhibit any of the above we would in the first instance advise checking some of the connections and display settings on your monitor and also seek the assistance of your local Nikon service department.

Should the problem still persist, we would like to reassure all owners that Nikon will replace the related parts free of charge even if the warranty period is expired. For full details or any assistance please contact your nearest official Nikon dealer.

Please accept our sincere apologies for any inconvenience caused by this matter.

LV Series

February 1, 2007

Important Service Advisory on LV100 and LV150 microscopes

We would like to thank all Nikon customers for their continued support and custom and trust that you gain a truly excellent experience in product performance and customer care.

In order to maintain our commitment to ensure maximum satisfaction we would like to announce that during rigorous testing we have discovered an intermittent fault with the printed circuit board for the power supply which may affect a minority of LV100 and LV150 microscopes.

May we take this moment to reassure customers who have purchased these products that the issue causes the bulb to extinguish with a small amount of smoke emitted from the PCB. Please note that LV series microscopes are UL-approved products and thus, there is no risk of fire as the circuit board is covered with incombustible material and incorporated within a metal chassis. If you notice any smoke emission or premature lamp failure without the filament breaking, you should turn off the power at once and contact your Nikon dealer for assistance.

We would also like to state that the problem has been rectified for products purchased after 1st February 2007.

We would like to reassure all owners that Nikon will replace the related parts free of charge even if the warranty period is expired. For full details or any assistance please contact your nearest official Nikon dealer.